Appointment Workflows
Plan WhatsApp journeys for appointment requests, rescheduling, confirmations, and clinic follow-up communication.
WhatsApp Healthcare Direction
Build clearer patient communication around every care journey
Wazentra is being developed to help healthcare organisations plan appointment communication, reminders, report updates, intake journeys, and follow-up workflows through an organised WhatsApp-first experience.
Appointment communication planning
Patient reminder workflows
Report-availability journeys
Consent-aware process design
Example care workflow
Product interface preview
Decorative workflow visual
Selected slot
Appointment
Planned
Reminder
Next action
Follow-up
Planned Healthcare Capabilities
A clearer communication layer for healthcare journeys
The current product direction focuses on appointment communication, reminders, intake, report updates, follow-up, and responsible workflow design.
Reminder Journeys
Prepare structured reminders for appointments, medication schedules, tests, and other care-related next steps.
Document Communication
Create planned workflows for notifying patients when reports, prescriptions, or care documents are available.
Medication Follow-Up
Support clear, scheduled communication that reminds patients to follow instructions provided by their care team.
Pre-Visit Information
Collect relevant appointment information before a visit through guided and easy-to-understand conversations.
Post-Care Check-Ins
Plan follow-up conversations that help teams continue communication after a consultation or treatment.
Lab Coordination
Organise patient notifications around sample collection, processing stages, and report availability.
Consent-Aware Workflows
Design communication journeys that consider consent, access, accountability, and responsible handling of patient information.
Planned Patient Journey
Connect important communication before and after every visit
Each stage is presented as a product concept and not as an existing patient result or active clinical workflow.
Appointment Request
The patient begins a guided conversation and selects the appropriate care or service.
Pre-Visit Details
The workflow collects only the information required for the planned appointment process.
Reminder
A configured communication step can remind the patient about the upcoming visit.
Clinic Visit
The care team can review the available appointment context before continuing the visit.
Report Update
The patient can be notified when a relevant report or document becomes available.
Follow-Up
A post-care conversation can guide the patient towards the next appropriate action.
Department Workflow Examples
Adapt communication journeys to different care settings
The examples below are illustrative product concepts. They do not represent active patients, doctors, hospitals, or deployed healthcare workflows.
Cardiology
Plan structured reminders, preparation guidance, and follow-up communication for cardiac care journeys.
- Appointment and test reminder workflows
- Medication communication planning
- Escalation paths for staff review
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Illustrative care conversation
Cardiology product concept
Your follow-up appointment is scheduled for the selected slot.
Should I prepare anything before the visit?
Please follow the instructions provided by your care team. A reminder can be sent before the appointment.Example message
Planned Trust Principles
Design healthcare communication with responsibility in mind
These are intended product-design principles, not claims of completed healthcare certifications, audits, approvals, or released security controls.
Protected Communication Design
Security should be considered throughout the communication workflow, from access to delivery and storage.
Consent-Aware Messaging
Patient communication should be designed around clear consent, appropriate purpose, and controlled use.
Activity Visibility
Planned records and workflow history can help authorised teams review important communication activity.
Controlled Team Access
Access should be limited according to staff responsibilities and the information required for each workflow.
Questions and Answers
Frequently Asked Questions
Clear information about the current development stage and intended WhatsApp healthcare direction.
Wazentra is currently being developed. This page presents the intended healthcare communication direction and should not be treated as confirmation of a production-ready healthcare platform.
Appointment-request, confirmation, and rescheduling workflows are part of the planned product direction. Final behaviour will depend on the completed platform and connected scheduling system.
Report-availability communication is included in the planned healthcare direction. Exact delivery methods, access controls, and supported document types are still subject to development.
Healthcare-system integrations are being considered. Supported systems, APIs, and synchronisation behaviour should be confirmed before implementation.
No. The page describes planned security, consent, access, and workflow principles. It does not claim completed audits, certifications, healthcare approvals, or released compliance controls.
No client counts, testimonials, patient totals, clinic totals, no-show reductions, or historical performance results are presented because the product is newly developing.