Terms and Conditions

Last updated: July 31, 2026. Please read these terms carefully before using Wazentra.

1. Terms and Conditions

This Terms of Service was last updated on July 31, 2026, and is effective as of that date.

Wazentra ("Wazentra," "we," "us," or "our") provides a Software-as-a-Service (SaaS) conversation platform, the "Wazentra Platform," that allows customers to store, manage, automate, and transfer WhatsApp messages across their business systems. A "Customer" is an entity with whom Wazentra has an agreement to provide the Service.

This Terms of Service (the "Agreement") is an agreement between the Customer and Wazentra, together the "Parties" and each a "Party," and is entered into on the date the Customer signs up for a Wazentra account through our website or through our team, or the date specified on a Service Agreement (the "Effective Date").

If you register for a Wazentra account, you acknowledge your understanding of these terms and enter the Agreement on behalf of the Customer. Please ensure you have the necessary authority to enter into this Agreement on behalf of the Customer before proceeding.

Wazentra reserves the right to update and change these Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, are subject to this Terms of Service. Continued use of the Service after any such changes constitutes your consent to those changes.

2. Account

You must provide a valid email address and any other information requested to complete the signup process.

You are responsible for maintaining the security of your account and password.

Wazentra cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

One person or legal entity may not maintain more than one account.

4. Prohibition

When using any Wazentra content and/or the Wazentra Platform, unless otherwise approved in writing by Wazentra, the following prohibitions apply:

You will not use the APIs or other Wazentra content on behalf of any third party, unless that third party has expressly authorized you to access and use Wazentra content under its account.

You will not copy, rent, lease, sell, transfer, assign, sublicense, disassemble, reverse engineer, or decompile (except to the limited extent expressly permitted by applicable law), modify, or alter any part of the website(s), APIs, other Wazentra content, or the Wazentra platform.

You will not create an application that functions substantially the same as the APIs or other Wazentra content and offer it for use by third parties.

You will not use Wazentra content or the Wazentra platform in connection with adult-entertainment-oriented or otherwise pornographic services.

You will not perform any action intended to introduce viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature to the website(s), Wazentra content, or the Wazentra platform, or to the applications or products of any third party.

You will not use Wazentra content or the Wazentra platform, or access or control any customer accounts, products, devices, or applications, in a manner that could cause harm, damage, or loss to any individual, or otherwise harm, defame, abuse, harass, stalk, or threaten others, or allow or encourage any third party to do so.

You will not use the APIs, other Wazentra content, or the Wazentra platform in any manner or for any purpose that may violate any law or regulation, or the rights of any person — including intellectual property rights and rights of privacy or personality — or that may otherwise be harmful, in Wazentra's sole discretion, to Wazentra, its service providers, its suppliers, end users of a Wazentra platform, or any individual or entity.

You will not use the APIs, other Wazentra content, or the Wazentra platform in connection with any inherently dangerous objects, devices, materials, or situations, or in furtherance of activities likely to cause harm to any individual or property.

5. Compliance

Wazentra reserves the right to investigate any Device or Application for compliance with these Terms. Such investigations may include Wazentra accessing and using your Device or Application — for example, to identify stability or security issues that could affect Wazentra or its customers. You consent to any such investigation.

Wazentra may immediately suspend or terminate access to the website(s), APIs, other Wazentra content, and the Wazentra Platform by you or your Device or Application without notice, if we believe, in our sole discretion, that you are in violation of these Terms or otherwise.

6. Updates

We reserve the right to modify or update the website(s), Wazentra content, and/or the Wazentra Platform at any time, for any reason, and without notice to you. If Wazentra makes updates, revisions, breaking changes, or in any way modifies an API or other Wazentra content, you agree that you are solely responsible for making changes to your Device or Application to ensure continued service for your end users.

We are constantly changing and improving our APIs and other Wazentra content. We may add or remove functionality or features at our discretion, for any reason, and we do not guarantee that your Device or Application will function with any future or modified version of Wazentra content or the Wazentra Platform.

7. Branding

Brand

Except where expressly stated, these Terms do not grant either party any right, title, or interest in or to the other party's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features (collectively, "Marks").

Publicity

You will not make any statement regarding your use of an API that suggests partnership with, sponsorship by, or endorsement by Wazentra, without Wazentra's prior written approval.

Promotional and Marketing Use

In the course of promoting, marketing, or demonstrating the APIs you are using, Wazentra may produce and distribute incidental depictions — including screenshots or other content from your application or device — and may use your company or product name and logos. You hereby grant Wazentra all necessary rights for these purposes.

8. Grievance Redressal

Any grievances relating to your account may be directed by the User to the grievance officer of Wazentra, who can be contacted at:

grievance@wazentra.com